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Chatbot constructor for Creatio

Smart chatbot designer for 24/7 service for your customers

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C
Developed by Banza
Industries
AutomotiveBankingRetailTelecommunicationCredit unionsInsuranceMortgageManufacturingHigh-TechTransportationBusiness servicesCPGPharmaPublic sectorEnergy and utilitiesMedia and advertisingProperty & casualty insuranceInsurance brokers & agenciesHealth insuranceLife insuranceAuto insuranceReinsurance

Problems our solution solves

Key pain points and challenges business faces and our solution solves:

  • Lack of personnel
  • Lack of marketing channels to promote products or collect a feedback
  • High costs for specialists
  • Lack of connection 24/7 with a client
  • Difficult consultations
  • Loss of managers time for frequently asked questions consultations via phone
  • A lot of different and non unified instruments for consultations
  • Loss of communication history, lost of clients, human factor
  • Low quality of service
  • No ability to see analytics to make data based decisions
  • No ability for products, customers segmentation to make personalized offers
  • Zoo of systems, platforms and contact bases

Use cases

01

B2C/B2B assistant for active and personalized communication with your customers

02

Perform newsletters on target segments, informing about news, promotions, special offers, event schedules

03

Fix orders, service requests, appointment, meeting

04

24/7 act as a customer support service that knows the answers to common questions

05

Serve as a product showcase, sales consultant

06

Conduct surveys, questionnaires in order to obtain feedback

07

Remind about regular and repetitive actions

08

Share or recieve files

Key features

AI powered by your request

Interaction with clients via WhatsApp, Telegram, Viber, Facebook Messenger

Service for messages queue and load balancing

Configure the message by using different parameters and possibilities

Setting up a chat tree and schedule

Reception and button answers, free text, files download

Storing the history of communication

Setting up screen forms of chatbots

Setting up analytics based on pre-configured metrics

K
E
Y
F

Functionality

Interactions with accounts

  • History of data for the categorization of distributors.
  • History of TM activities in a particular account.
  • Management of contractual conditions: adjustment for discounts and bonuses, maintenance of currency, management of contact terms periods.
  • MML/MSL lists: the ability to maintain regular lists of products.
  • Automatic updating of accounts with current retail outlet information according to promotional activities and contracts.

Management of contract conditions

  • Management of individual price lists of networks and distributors.
  • Tracking of discounts and bonuses with details about retail outlet and product level.
  • Ability to track contractual conditions in relation to a specific promotional activity and its specified conditions.
Chatbot workflow builder interface showing 24/7 digital assistant, automated customer responses, targeted campaign messaging, and flexible scenario management for automotive business

Interactions with accounts:

  • History of data for the categorization of distributors.
  • History of TM activities in a particular account.
  • Management of contractual conditions: adjustment for discounts and bonuses, maintenance of currency, management of contact terms periods.
  • MML/MSL lists: the ability to maintain regular lists of products.
  • Automatic updating of accounts with current retail outlet information according to promotional activities and contracts.

Management of contract conditions:

  • Management of individual price lists of networks and distributors.
  • Tracking of discounts and bonuses with details about retail outlet and product level.
  • Ability to track contractual conditions in relation to a specific promotional activity and its specified conditions.

Customer success and genuine care

“We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza’s chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”

Natalia Nozhenko, Analyst, Mamin Dim

Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations. Astana Motors – has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that’s why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn’t it cool?

Timur Takabayev, Director of Digital Development, Astana Motors

Join leading companies who work with Banza

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FAQ

  • How does the AI-powered bot differ from a classic scripted chatbot?
  • Is technical expertise required to build or maintain a no code chatbot builder?
  • Which communication channels are supported by the chatbot builder platform?
  • Can the chatbot handle personalized user dialogues and segment-specific logic?

No-Code Chatbot Builder for Websites and Businesses

Most companies face the same challenge – how to quickly establish a dialogue with customers without spending weeks on development. No code chatbot builder is a tool with which a marketer, manager or even an operator can create a full-fledged assistant – without programming, without waiting.

Companies use chatbot builders to:

  • relieve support teams;
  • provide access to information 24/7;
  • reduce the number of missed requests;
  • speed up sales and service.

The Banza platform allows you to automate communications in industries such as banking, retail, telecom and manufacturing. More than 1,700 customers are already using Banza solutions and confirm: a no-code chatbot is not just fashionable, it is profitable. With the help of the bot builder platform, you can not only create a bot, but also integrate it into existing processes, integrate with CRM, connect to mailings and analytics.

AI-Powered Chatbot Constructor with Visual Builder

It’s one thing to simply answer questions, and quite another to analyze user behavior, predict their interest and offer a personalized solution. This is exactly the approach offered by ai chatbot builder from Banza.

Features:

  1. Integration with WhatsApp, Telegram, Viber, Facebook Messenger.
  2. Flexible dialog tree that can be changed without technical skills.
  3. Support for buttons, forms, images, file upload and transfer.
  4. Collection and storage of communication history.
  5. Analytics on user actions.

The platform does not require knowledge of code. Visual chatbot builder is designed so that any employee can quickly assemble a script, run it and test it. You need to change a step in the dialogue – editing occurs through the visual interface. Add triggers – just a couple of clicks.

The system is suitable for companies looking for a chatbot builder service with AI elements and the ability to scale. In practice, this allows you not only to respond to requests, but also to make proposals to the client before he has time to voice them.

How to Create a Chatbot Without Coding

The step-by-step process looks like this:

  1. A database of scenarios and communication templates is set up.
  2. Triggers are defined: phrases, buttons, actions.
  3. Logic is visually built through the chatbot flow builder.
  4. The bot is connected to CRM Creatio and external channels.
  5. A/B testing and adjustments are launched.

Companies use bot constructor for different tasks. Some automate FAQs, some collect applications, some send newsletters with news and promotions. The built-in editor from Banza allows you to embed even complex business rules: schedules, priorities, filtering by segments. Everything is through the chatbot visual builder, clear and accessible.

For example, a telecom company can launch a bot that will automatically clarify the subscriber’s address, check the availability of the connection and sign up for installation. Without the participation of a manager. Fast, convenient, accurate.

Flexible Chatbot Builder Platform for Any Business

Banza is not just a developer of automation tools. It is an expert in building no-code systems for various industries. Banza’s chatbot builder platform flexibly adapts to the client’s goals and structure. This is confirmed by more than 300 successful cases.

Features of the platform:

  1. Ability to deploy a 24/7 support service.
  2. Use of pre-configured metrics for analytics.
  3. Flexible configuration of rights, roles and scenarios.
  4. Segmentation of products and clients.
  5. Showcase of goods or services with a dynamic offer.
  6. Recognition of intent and collection of feedback.

Application scenarios:

  • In retail: conducting surveys, questionnaires, promotion management.
  • In the banking sector: application management, meeting reminders
  • In production: organization of internal processes between departments.

For all these tasks, the no code chatbot platform works as a single interaction center. At the same time, companies retain the ability to fine-tune without the intervention of programmers. This is especially valuable in conditions where the market requires a quick response.

AI Chatbot Assistant to Boost Customer Engagement

One of the highlights of the Banza platform is the AI assistant chatbot, designed for a dialogue that includes not just answers, but logic, purpose, and an individual approach. Such a bot does not replace a person, but helps reduce the amount of manual work.

The AI chatbot efficiently handles diverse customer service scenarios:

  1. Informing customers about the status of orders, deliveries, meetings.
  2. Support for loyalty programs (reminders, points, personal offers).
  3. Signing up for consultations or service procedures.
  4. Notifications about temporary changes (for example, in the schedule).
  5. Mailings to segmented databases taking into account purchase history.
  6. Clarification of details on orders or services.
  7. Recording complaints and feedback for subsequent processing.

The platform automates and collects data that can then be used for analytics. This concerns customer behavior, frequency of requests, interests – everything is recorded and can be used to improve the service.

If your goal is to simplify customer interactions, reduce response times, and reduce human error, the Banza platform may be the solution for you.